The Centers for Medicare and Medicaid Services require all Medicaid providers’ enrollments to be revalidated by September 24, 2016.
In an effort to assist providers as much as possible, the IMPACT Help Desk ((877) 782-5565) will be staffed from 8:30 AM – 7:00 PM CDT next week, September 19, 2016 through September 23, 2016.
The Department strongly recommends that all provider enrollments be submitted in IMPACT as soon as possible in order for staff to review and approve the enrollments prior to the revalidation deadline.
Failure to submit a provider’s enrollment for revalidation and approval will result in disenrollment from Illinois Medicaid on September 25, 2016. Therefore, prior to providing any future Medicaid services and submitting claims, the provider must re-enroll as a new provider into the program and retroactive enrollment requests will not be allowed.
More information on the IMPACT system plus frequently asked questions, webinars and other training guides are available at the IMPACT website: http://www.illinois.gov/hfs/impact/Pages/default.aspx.
Providers with general questions about IMPACT or provider enrollment should contact:
Email: [email protected]
Phone: 1-877-782-5565 (select option #1)
Providers that are having trouble logging in to the IMPACT system should contact:
Email: [email protected]
Phone: 1-888-618-8078