A Message to the CHITREC Community Regarding Our COVID-19 Actions

Dear CHITREC Community –

In response to the COVID-19 pandemic in Illinois, the CHITREC team has gone virtual, but we are not going away!

We were established to provide information technology support and to be a trusted source of information for health care providers throughout Chicago and Illinois. We believe that mission remains important today, particularly as much of our new technology has not been tested in the face of a major public health challenge. As a team, we are committed to extending our primary mission to ensure that our health care community has technology support and high quality information about use of that technology in the face of the coronavirus threat.

Here is how we are taking action:

• We are currently working on identifying the greatest needs regarding COVID-19, particularly among small practices and community health centers, so we may help bridge any gaps in knowledge, service, and health information technology (HIT).
• Our web-based education program will be updated to include information about COVID-19, EHR-documentation, state public health requirements and important lessons learned from our clinical community.
• In addition to offering support for the Quality Payment Program and Promoting Interoperability, our team will be available — effective immediately — to provide assistance for any health information technology questions that intersect with COVID-19. Our Help Desk team is available 8:30a.m. – 5:00p.m. Monday - Friday by phone 855-684-3571 or via email at muhelpdesk@chitrec.org.

With much appreciation for all who provide care to our community,

Theresa Walunas,
Director, CHITREC