Usability Experts and Publications

Investigators:

Enid Montague, PhD
Director of Human Factors Research and Usability
Assistant Professor, Feinberg School of Medicine

Abel Kho, MD, MS
Co-Executive Director, CHITREC
Assistant Professor, Feinberg School of Medicine

David Baker, MD, MPH
Michael A. Gertz Professor in Medicine
Chief, Division of General Internal Medicine
Director, REACH Practice-Based Research Network

Kenzie Cameron, PhD, MPH
Research Assistant Professor

Gavin Lew, MA
Managing Director, User Centric, Inc.

David Liebovitz, MD
Assistant Professor of Medicine, FSM
Chief Medical Information Officer, NMFF
Medical Director Clinical Information Systems, NMH

Brian Mehta, MBA
Marketing Director, CHITREC

Robert M. Schumacher, PhD
Managing Director, User Centric, Inc.

Theresa Walunas, PhD
Operations Director, CHITREC

Laura Wimbiscus
Usability Analyst, NUBIC

Journal Articles

*Xu, J., Montague, E., (2012) Psychophysiology of the passive user: exploring the effects of technological conditions and personality traits on ratings of trust, International Journal of Industrial Ergonomics.

*Asan, O., and Montague, E., (2012) Physician interactions with electronic health records in primary care, Health Systems.

*Perchonock, J., and Montague, E., (2012) Health and wellness technology use by historically underserved health consumers: Systematic review, Journal of Medical Internet Research, 14(3):e78.

Montague, E., *Asan, O., (2012) Trust in technology-mediated collaborative health encounters:  Constructing trust in active and passive user interactions with technologies, Ergonomics, 55(7):752-61.

**Brickel, S., Montague, E., Winchester, W., (2012) Patient experiences with monitoring technologies in health services, Journal of Health and Medical Informatics, S7-002.

*Asan, O., Montague, E., *Perchonok, J., (2012) User trust in websites, Cyber Society and Education.

*Xu, J., *Chen, P., Montague, E., (2012) Design challenges and guidelines for persuasive technologies that facilitate healthy lifestyles, International Journal of Computer Technology and Application, 3, 140-147.

*Vega, L., *Dehart, T., Montague, E., (2011) Trust between patients and health websites: a review of the literature and derived outcomes from empirical studies, Health and Technology.

Montague, E., *Xu, J., (2011) Understanding active and passive users: The effects of an active user using normal, hard and unreliable technologies on user assessment of trust in technology and co-user, Applied Ergonomics.

Montague, E., *Xu, J., *Asan, O., *Chen, P., Chewning, B., Barrett, B., (2011) Modeling eye gaze patterns in doctor-patient interaction with lag sequential analysis, Human Factors.

Montague, E., Winchester, W., Kleiner, B., (2010) Trust in medical technology by patients and health care providers in obstetric work systems, Behaviour and Information Technology.

Montague, E., (2010) Validation of a trust in medical technology instrument, Applied Ergonomics.

Montague, E., (2010) Patient source of learning about health technology and ratings of trust in technologies used in their care, Ergonomics.

Montague, E., (2010) Patient and care provider perspectives of trust in medical technologies, Clinical and Translational Science 3(2).

Montague, E., Kleiner, B., Wolfe, E., & Winchester, W., (2009) Empirically understanding trust in medical technology. International Journal of Industrial Ergonomics.

Book Chapters

Montague, E., and Lee, J., (2011) Trust in Health Technology. In P. Carayon (Ed.), Handbook of Human Factors and Ergonomics in Health Care and Patient Safety (Second ed.). Boca Raton: Taylor and Francis Group.

Carayon, P., Karsh, B., Gurses, A., Holden, R., Hoonakker, P., Hundt, A., Montague, E., Rodriguez, J., Wetterneck, T.,  (working chapter). Macroergonomics in Healthcare Quality and Patient Safety. Reviews of Human Factors and Ergonomics.

Technical Reports

Montague E. Improving Consumer Health IT Application Development: Lessons From Other Industries, Findings from Key Informant Interviews. (Prepared by Westat under Contract No. HHSA290200900023I.) AHRQ Publication No. 12-0079-EF. Rockville, MD: Agency for Healthcare Research and Quality. July 2012.

Refereed Conference Proceedings

*Asan, O., Montague, E.  (in press) Resident physicians’ interaction with EHRs during primary-care visits. Workshop for Interactive Systems in Health as part of the 2012 American Medical Informatics Association Meeting, Chicago, Illinois.

*Perchonok, J. and Montague, E. (in press) The need to examine culture in health technology. Human Factors and Ergonomics Society 2012, Boston, Massachusetts.

*Asan, O., Montague, E. & *Xu, J. (in press) Assessing patient and doctor eye gaze patterns between two styles of doctor EHR use in primary care encounters, Proceedings of the Human Factors and Ergonomics Society Annual Meeting October 2012, Boston.

Holden, R., Montague, E., Carayon, P., Hoonaker, P., Waterson, P., Wetternck, T., Gurses, A., and Rivera-Rodriquez, (in press) Macroergonomics in healthcare: Principles, progress and prospects, Proceedings of the Human Factors and Ergonomics Society Annual Meeting October 2012, Boston.

*Xu, J. and Montague, E., (2012) Care provider and patient trust in health technology: implication from an experimental study of passive users. Proceedings of the 2012 Symposium on Human Factors and Health Care, Baltimore, MD.

*Asan, O., Montague, E., (2012) An analysis of patient- physician information sharing and collaboration. Proceedings of the 2012 Symposium on Human Factors and Health Care, Baltimore, MD.

Montague, E., and *Asan, O., (2012). Considering social ergonomics: the effects of HIT on interpersonal relationships between patients and clinicians. Work: A Journal of Prevention, Assessment and Rehabilitation, 41, 4479-4483.

Montague, E., *Chen, P., *Xu, J., Barrett, B., (2011) Clinician-patient interactions and patient outcomes, Proceedings of International Conference on Communication in Healthcare. Chicago, IL.

*Xu, J., *Asan, O., & Montague, E., (2011) A New Method to Evaluate Gaze Behavior Patterns in Doctor-Patient Interaction. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 55, 485-489. Las Vegas, NV.

Wright, M., Montague, E., Lee, W., Rogers, M., Winchester, W., Kim, S., (2011) Social Structures and Computer-Mediated Communication: Where Do We Stand? Proceedings of the 2011 Human Factors and Ergonomics Society Annual Meeting. Las Vegas, NV.

*Wanta, C., *Kadav, A., *Lee, K., *Wu, C., Montague, E., (2011) Improving the online video chat experience, Proceedings of Human-Computer Interaction International, Ergonomics and Health Aspects of Work with Computers, 199-208, Orlando, FL.

Montague, E., (2011) Patient trust in health records systems and implications for outcomes at multiple levels of the work system, in the proceedings of the International Conference on Healthcare Systems Ergonomics and Patient Safety (HEPS 2011), June 22-24, 2011, Oviedo, Spain.

*Asan, O., **Omernick, M., **Peer, D., & Montague, E. (2011) A case study of the design and evaluation of a persuasive healthy lifestyle assistance technology: challenges and design guidelines, in the proceedings of the 14th international conference on Human-computer interaction: interaction techniques and environments – Volume Part II, Orlando, FL.

*Xu, J., *Chen, P.-y., **Uglow, S., **Scott, A., & Montague, E. (2011) Evaluation of a Persuasive Healthy Lifestyle Assistance Technology, in the proceedings of the 6th international conference on Universal access in human-computer interaction: applications and services – Volume Part IV, 464-471, Orlando, FL.

Montague, E., (2011) Measuring trust in sociotechnical health systems, In M. Goebel, C. J. Christie, S. Zschernack, A. I. Todd & M. Mattison (Eds.), Organizational Design And Management (ODAM) X (Vol. I, pp. 121-127). Grahamstown, South Africa: IEA Press.

*Vega, L., Montague, E., **Dehart, T., (2010) Trust in eHealth: A Review of an Emerging Field, In the proceedings of the ACM International Health Informatics Symposium (IHI’10), November 11-12th, 2010, Arlington, VA.

Varkey, A., Baier, L., Ibrahim, S., Schwartz, M., Brown, R., Burgess, D., Montague, E., Williams, E., Wiltchire, J., Poplau, S., and Linzer, M., (2010) Disparities in Care Between Primary Care Clinics Serving Minority Versus Non-Minority Patients. Proceedings of 2010 Midwest SGIM meeting. Minneapolis, MN.

Wiltshire, J., Montague, E., Sarto, G., (2010) Health Care System Distrust Among Older African American Women: Are there differences by Socio-demographics, Proceedings of the 2010 Gerontological Society of America, New Orleans, LA.

Montague, E., McGuire, K., Holden, R., Fiore, S., Fitch, G., Lee, J., (2010) Trust in Sociotechnical Systems, Panel presented at the Human Factors and Ergonomics Society 54th Annual Meeting, Sept 27-Oct 1, 2010, San Francisco, CA.

Montague, E., (2010) Patient user experience of medical technologies, Proceedings of the Workshop on Interactive Systems in Healthcare, at ACM CHI 2010 Conference on Human    Factors and Computing Systems. Atlanta, GA.

Montague, E., (2010) Trust in health information technology, Proceedings of Workshop on Interactive Systems in Healthcare, at ACM CHI 2010 Conference on Human Factors and Computing Systems, Atlanta, GA.

*Nicolalde, D., **Konkol, E., *Capista, J., **Lyle, M., Montague, E., (2010) Designing wellness tools to match college student information needs, Proceedings of the ACM CHI 2010 Conference on Human Factors and Computing Systems, Atlanta, GA.

Montague, E., (2010) Patient and care provider perspectives of trust in medical technologies, Clinical and Translational Science 3(2), Arlington, VA.

Montague, E., (2009) Patient user experience of medical technology. In B.-T. Karsh (Ed.), Ergonomics and Health Aspects of Work with Computers, International Conference, EHAWC 2009, Held as part of HCI International 2009 (pp. 70-77). San Diego, CA, USA: Lecture Notes in Computer Science 5624 Springer.

Montague, E., Kleiner, B., (2009) Using variance analysis to detect mismatches in role expectations in patient physician interactions in obstetric work systems. Proceedings of the International Ergonomics Association Conference, Beijing China.

Montague, E., Wolfe, E. Kleiner, B., Winchester, W., (2008) Using Rasch analysis to construct a trust in medical technology instrument. Proceedings of the Institute of Objective Measurement Workshop, New York, NY.

*denotes graduate student, **denotes undergraduate student